Frequently Asked Questions

Frequently Asked Questions (FAQ)

Welcome to the FAQ section of Putian Yuanjing Innovation Culture Media Co., Ltd. We hope the following information helps you resolve your questions. If you need further assistance, please feel free to contact us.

How do I place an order?

Browse our website, select the items you wish to purchase, and click "Add to Cart." Once you've completed your purchase, proceed to the shopping cart and follow the prompts to proceed to the checkout process.
What payment methods can I use?

We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, and KlarnaBNPL.

How long does it take to process my order?

Most orders are processed within 1-3 business days. Once processed, we will provide tracking information via email.

How long does shipping take to the United States?

Shipping times vary depending on the destination and carrier, but typically take 7-14 business days. Please note that some holidays or special circumstances may cause delays.

How do I request a return or exchange?

Please contact our customer service team within 14 days of receiving your order to obtain a Return Material Authorization (RMA) number. Please refer to our Return and Exchange Policy for details.
How can I contact Customer Service?

You can contact us via the following methods:
Email: service@mail.raymutor.com
Phone: 19292546173
What is the warranty policy?

Most products come with a 360-day limited warranty, which covers defects in materials or workmanship resulting from normal use. Please review our warranty policy for details.
How can I cancel or modify my order?

If you need to cancel or modify your order, please contact our Customer Service team as soon as possible. If your order has not yet shipped, we will do our best to assist you in making the change.
Is my personal information secure?

Yes, we value your privacy and use industry-standard encryption technology to protect your personal information. Please refer to our Privacy Policy for details.
If you have further questions or need further assistance, please feel free to contact us by email or phone. Thank you for your trust and support of Putian Yuanjing Innovation Culture Media Co., Ltd.!