Warranty Policy

Warranty Policy

Putian Yuanjing Innovation Culture Media Co., Ltd. is committed to providing you with high-quality department store merchandise and excellent customer service. To ensure your satisfaction, we have established the following warranty policy:

Warranty Period

Most products have a limited warranty period of 360 days from the date of purchase.

Warranty Coverage

This warranty covers defects in materials or workmanship resulting from normal use.

Excludes the following:

Damage caused by misuse, neglect, accident, or unauthorized repair;

Routine wear and tear;

Consumables (such as batteries, etc.)

Warranty Claim Process

Please contact us within a reasonable time after discovering the problem to initiate warranty service.

Provide proof of purchase and relevant photos or videos to help us assess the issue.

Warranty Service

Depending on the nature of the problem, we may choose to repair, replace, or refund the product.

In some cases, you may need to ship the product back to our designated address for further inspection: Room 1008, Building 1, Zone A, Zhengrong Fortune Center, 1688 Liyuan East Road, Zhenhai Street, Licheng District, Putian City, Fujian Province, China.

Shipping Costs

If the issue is verified to be covered by warranty, we will cover the round-trip shipping costs for the repair or replacement. If the issue is not covered by warranty, you may be responsible for shipping and other related costs.
Contact Information
For questions or to request warranty service, please contact our customer service team:

Email: service@mail.raymutor.com
Phone: 19292546173
We appreciate your trust and support and look forward to providing you with quality products and services. If you have any questions, please feel free to contact us!